Terms & Conditions
RETURNS
Any item(s) purchased from Bridge PCs may be returned, for a refund
or exchange (if available) providing the following conditions are
satisfied;
(1) The item(s) have proved to be physically faulty.
(2) The item(s) have proved to be incompatible with existing
hardware.
In addition, any returned items are subject to the conditions below:
The items are within the warranty conditions, i.e. 30 Days Return
to Base (RTB) on second user items or the manufacturer’s terms on
new items.
The customer is responsible for all costs in the return of damaged or faulty goods to Bridge PCs
for testing,
any claim for compensation of these costs is at the sole discretion of Bridge PCs.
An original invoice (or invoice number) can be produced for the
original sale or other reasonable evidence to support that the items
were purchased from us on the date, and at the price claimed.
The item(s) are returned in the same state that they left our
premises and have not been subject to any abuse or neglect
whatsoever.
The item(s) are returned complete with any screws, cables, manuals
or similar that were present either as part of the
item(s) or part of a package sold consisting of the returned
item(s).
The item(s) should be returned with their original packaging (if
applicable) fully intact, for return to manufacturer.
NOTE: Because of the nature of the product and its susceptibility to
electrostatic damage, all memory modules are tested before they are
offered for sale. Modules will only be changed if they are
incompatible with existing hardware.
REFUNDS
A full refund cannot be given if the returned item(s) do not satisfy
the above criteria or if the item(s) have been subject to
electrostatic damage or bad handling.
In particular; any item(s) which are returned and are neither faulty
nor incompatible (see above) will be subject to a handling charge of
25% of the original selling price.
SOFTWARE
Bridge PCs takes no responsibility whatsoever for data loss.
Although we take unprecedented steps to ensure customer data is
protected at all times, the nature of the task is such that we
cannot guarantee total 100% data protection. Therefore customers are
advised that all data should be backed up before committing it to
any work needed.
Bridge PCs will not under any circumstances load illegal software.
Our engineers will only load software that is provided with a valid
license key or that is freeware. Any software that has been
preloaded on the computer cannot be backed up or reloaded unless the
software is provided with a valid license key.
SYSTEMS
All PCs are sold formatted (unless otherwise specified). It is up to
the end user to load only genuine, licensed software onto the
equipment purchased.
Refurbished is a term we use to
describe older, defective or used IT equipment
that has been restored to like-new
condition. When a computer is refurbished, parts that aren't working
properly are replaced and the unit is cleaned &
tested. Typically, refurbished computers are sold at a
significant discount and therefore do not receive
the same warranty as a new product.
Any warranty is void if unauthorized work is carried out on the PC;
this includes the fitment of extra optical drives, cards, etc.
DIAGNOSIS/REPAIR
Any repairs (not software related) carried out to hardware
products are limited to the terms given at time of invoicing and
agreed with customer before carrying out work.
OTHER
Any items not collected within 90 Days are disposed of, to cover the
cost of the repair only.
This does not affect your statuary rights. E&OE.